Hisab Dost - Data Deletion Policy

1 Request Deletion Through WhatsApp or Telegram

You can request deletion of your Hisab Dost account and associated account data directly from your linked WhatsApp or Telegram chat with the Hisab Dost assistant.

Use /deletedata in your WhatsApp or Telegram chat to start the deletion request.
Type DELETE to confirm the request.
Your account is disabled and new processing stops.
If available, you may use /canceldelete during the pending deletion window to restore the account.

2 Deletion Timeline

After confirmation, deletion follows this general process:

Request starts immediately after confirmation
Your account is disabled and new processing stops
Pending deletion window of up to 8 hours
After that, eligible account data is permanently erased from active systems

        If deletion is cancelled during the pending deletion window, normal processing may resume and the account may be restored.
      

3 Request Deletion by Email

If you cannot access the service, you can request deletion by email.

Please send your request to support@michio.in and include:

Your registered phone number
A clear request that you want your Hisab Dost data deleted

4 Important Clarifications

Deletion applies to data processed and stored by Hisab Dost.
Deletion does not remove messages or records already stored by Telegram, WhatsApp, banks, UPI apps, or other third-party platforms outside our control.
Some limited records may be retained longer only where required for legal, accounting, fraud prevention, security, audit, tax, billing, or compliance purposes.
Where backups are used, residual copies of deleted account data may remain in encrypted backups for up to 30 days before removal through backup rotation. Any longer retention applies only to limited records retained separately for an applicable legal, accounting, fraud prevention, security, audit, tax, billing, or compliance purpose.

5 What Account Data We Delete

When a deletion request is completed, eligible account data is removed from active Hisab Dost systems. This may include:

Profile and account-linking data such as your phone number, Telegram ID or WhatsApp identifier, where applicable
Ledger entries, reports, and related transaction records
UPI candidate and confirmation records connected to the account
Device-token records connected to the account
Consent and service records, except where limited retention is required for an applicable legal, accounting, fraud prevention, security, audit, tax, billing, or compliance purpose

6 What We Cannot Delete

Hisab Dost cannot delete data stored outside our control, including:

Messages retained by Telegram or WhatsApp
Bank, UPI app, or payment provider records
Records legally required to be retained by external platforms
Data already exported or stored by the user outside Hisab Dost

7 Privacy & Deletion Contact

For data deletion requests, privacy-related questions, or grievance-related queries:

Email: support@michio.in
Website: michio.in

For in-service deletion requests, the deletion flow follows the product process, including a pending deletion window of up to 8 hours. For email-based privacy, grievance, or deletion-related requests, we aim to acknowledge and respond within a reasonable time, typically within 7 working days.

To protect user accounts, we may ask for limited information necessary to verify that the request belongs to the correct account holder before processing deletion or related requests.

8 Related Pages

Privacy Policy: michio.in/privacy.html

Terms of Service: michio.in/terms.html

Data Deletion Policy

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